Privacy Policy
Effective Date: 18/10/2024
At TurfPortals.com (a product of RADHESHYAM INNOVATIONS LLP), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
1.1. Personal Information
When you register on our app, we may ask you to provide personal information such as:
- Name
- Phone number
- Payment details
- Location data (optional, if you choose to share your location)
1.2. Usage Data
We collect information on how the app is accessed and used, including:
- Device type (e.g., mobile, tablet)
- IP address
- Time and date of access
- Pages viewed
You can withdraw your consent to our collection, use and disclosure of your personal data at any time by writing an email to contact@turfportals.com notifying us of your intent to delete any and all personal data you may have disclosed to us. You can also request to cancel any and all accounts you have registered with us any time, under any circumstance. Upon receiving your withdrawal request, we may require reasonable time (depending on the complexity of the request) for your request to be processed and for us to notify you on the outcome.
Under normal circumstances, we will endeavour to process your request within seven (7) business days upon receipt and will notify you accordingly if we require additional time. You can also do this directly from app by following below steps. Settings -> Edit Profiile -> Delete Account
2. How We Use Your Information
We use your personal information for the following purposes:
- Account Management: To create and manage your user account.
- Booking Services: To process your turf bookings and manage payments.
- Personalization: To enhance your experience by offering tailored content, including available turfs based on location.
- Notifications: To send booking confirmations, reminders, and promotional offers.
- Customer Support: To assist you with any issues, queries, or feedback you provide.
- Analytics: To monitor usage patterns and improve app performance.
3. Sharing Your Information
We do not sell or share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with third-party service providers who help us operate the app, process payments, and perform analytics.
- Legal Obligations: If required by law, we may disclose your information in response to legal requests or court orders.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.
4. Data Security
We are committed to protecting your data. We use industry-standard encryption and security measures to safeguard your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal information.
- Restrict or object to certain uses of your data.
- Withdraw consent at any time, where processing is based on consent.
To exercise these rights, please contact us at contact@turfportals.com
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your user experience. Cookies help us remember your preferences and understand how you interact with our app. You can manage your cookie preferences through your device settings.
8. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
9. Changes to This Policy
We may update our Privacy Policy from time to time. Any changes will be posted within the app, and the updated policy will be effective immediately upon posting. Please review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: contact@turfportals.com
- Phone: +91-7041886569